Frequently Asked Questions
General Questions
Why should I renew?
ADAQ is here for you. We provide essential resources and services for Members and engage with government, stakeholders and the community on your behalf to ensure we are the preferred and trusted source of knowledge and information about oral health and clinical practice in Queensland.
Click here to explore the benefits of being a Member.
How much is ADAQ Membership?
There are a range of ADAQ Membership categories available, please click here to view the categories and prices.
How do I renew?
We’ve sent all current Members an email, with a link to renew. If you cannot find that email, please click here. 
- Login with your username & password (if you do not remember your password, click forgot password)
- If you choose to pay by credit card, click ‘Pay by Credit card’. Fill out the payment details and click Submit Order
- If you choose to pay by BPAY or EFT, you can download your invoice during the renewal process
- You will receive an email with your tax invoice
- Your new membership certificate is ready when payment has been received
If you experience any complications or have any questions about renewing your ADAQ Membership, please reach out to the ADAQ Team at [email protected] or call (07) 3252 9866.
Insurance FAQs
Payment Options
ADAQ offers members two payment options for their ADA Queensland membership:
Option 1 – Pay in full
Option 2 – Monthly Autopay
Is there any benefit for me to pay in full?
Yes! If you choose to pay in full prior to 30 June 2026 then you can claim your membership (and insurance renewal) as a tax deduction in your 2025–2026 tax return. Alternatively, you will need to wait until the following year’s tax return.
Can I pay monthly?
Yes, ADAQ is offering monthly payments. A 10% administration fee / loading applies to the monthly payment option, meaning the total annual amount payable under the monthly option will be higher than the annual upfront payment option.
When you go to renew online, select by monthly payments. Fill in the details using your credit card.
The first instalment (July 2026) will be processed when you proceed, and subsequent instalments will be processed on or about the 15th day of each month.
Does the Early Bird discount apply to my monthly payments?
ADAQ is not offering the 10% Early Bird discount on the ADAQ membership fee for monthly autopay.
What is the Early Bird discount?
ADAQ is offering a 10% Early Bird discount on the ADAQ membership fee. This offer is available for full upfront payments only and if you renew before 31 May 2026 4:00 pm.
The Early Bird Offer applies automatically to your ADAQ membership fees at the start of the renewal process. You do not need a promotion code when at the payment section.
If you have any questions about your membership fees please email [email protected].
Can I pay both my Membership and PI Insurance monthly?
Yes, you can pay your ADAQ membership fee and insurance via Arteva Funding through the renewal page.
What dates will my payments for monthly membership fee be taken?
Monthly payments will be taken on or around the following dates:
- 1st instalment taken when completing the Auto Pay for July 2026.
- Monthly instalments will then be taken on the 15th day of each month.
Am I charged an administration fee for choosing monthly?
A 10% administration fee / loading applies to the monthly payment option, meaning the total annual amount payable under the monthly option will be higher than the annual upfront payment option.
Your total membership fee (including the 10% loading) will be split into 12 monthly instalments.
What are my payment options for membership?
- Credit card – pay your fees in full by using your credit card online (no fees apply)
- BPAY – Access your invoice to access the BPAY reference number
- EFT – Access your invoice to see ADAQ’s bank details
- Monthly Auto Pay – 10% loading applies
For more information and to read the terms and conditions, please click here.
Accessing Certificates and Invoices
How do I download my tax invoice?
- Visit the ADAQ website
- Login to your Member portal
- Click on my payments tab and your current tax invoice is available to be downloaded.
How do I access my 2026–2027 Membership certificate?
To access your certificate, you will need to follow the renewal process and nominate your preferred payment option. Once completed, your certificate will be available within 3 business days via your member portal.
How do I access my 2026–2027 Insurance certificate?
To access your certificate, you will need to follow the renewal process and nominate your preferred payment option. Once completed, your certificate will be available within 3 business days via your Member portal.
How do I access my 2025–2026 Insurance certificate?
Previous insurance certificates are unable to remain in your Member Portal. If you would like to request a copy of a previous Insurance certificate, please email [email protected].
My situation has changed; how do I change my Membership and/or insurance category?
Please email our Membership team ([email protected]) to update your status.
Does ADAQ offer parental leave Membership?
Yes, we do. Please contact our Membership team ([email protected]) for information on how to access this category.
Documents and Forms