Member Advisory & Support
The Member Advisory & Support (MASS) team can assist members with the following:
- ADAQ QBE insurance claims
- Notifications from the Office of the Health Ombudsman
- Notifications from AHPRA
- Health Fund Audits
- Patient complaints
- General advice on issues such as record keeping, consent process, item numbers.
Our dedicated team consists of legal and health professionals who are available five days a week to respond to your enquiries, as well as a peer panel of six general dentists and four specialists.
In a complaint where there is a complex clinical picture, on your request the MASS team can organise a confidential peer review of the patient’s clinical records and provide you with a detailed comment on the clinical issues. This process coupled with the legal expertise in the team, assists members to assess the strengths and weaknesses of the situation.
Contact the team